FAQ's

The team at Sports Entertainment Tours consists of Sports and Travel professionals who understand that visiting an event is more than just a concert or a sports match, it's a true experience. We want your experience to start before the actual event, and for you to remember it for a lifetime. We can provide all types of travel packages for each event; from an inexpensive access to the most luxurious hospitality packages.  If you are unsure of anything during the booking process, don’t hesitate to call one of the team. +44 (0) 2890 024446

Please see our Trustpilot reviewshttps://uk.trustpilot.com/review/sportsentertainmenttours.com 

Included in the cost is your seated match ticket, hospitality if applicable plus hotel accommodation

which you have selected for your stay. We can also add extra such as travel and excursions. 

Our contract states we must sell some of our match break packages with a minimum 1 night hotel

stay.

Generally tickets are dispatched between 10-2 days prior to the event. In most cases tickets will be sent as e-tickets to your e-mail address, always check your junk folder. On the rare occasion some tickets will be posted, collected at a venue or mobile tickets.

After you have chosen your preferred game and package, you will receive your confirmation email.

This will include all your booking details. Please check your junk mail folder if you do not receive this

immediately after booking. If you have any questions after you receive your confirmation then you

can email us with your confirmation number and query to [email protected]

You will need to take your match tickets, hotel voucher and any other supporting documentation we have shared with you. If you are travelling to the event with a mode of transport that requires a passport don’t forget to bring it with you.

Depending on what type of ticket type you book. Most clubs now have e-tickets, if this is the case these will be sent to the email address provided. If we are unable to email your tickets we can either arrange for the tickets to be collected from the stadium on matchday.

Please contact us immediately.

Yes, you will need a passport for travel. Although it will be the sole responsibility of each individual to make sure they have a full, valid passport/visa as required for their selected dates of travel.

We always try our best to make this happen but we can’t always 100% guarantee as it is the venue that seat you, not ourselves.  Tickets are always paired at the very minimum. 

All kids must be accompanied by at least one adult and some venues have an age limit, please contact us (hyperlink to email) to enquire.

If anyone on your booking needs any special assistance  don’t hesitate to reach out to one of our team by calling  +44 (0) 2890 024446 or email us at [email protected]. Availability and access to certain services/seating may be limited by the service provider so we’d like it if you’d you talk to us about what you need before booking. We will always do our best to support you.

We have a dedicated out of hours team who are always happy to help. Please give us a call on +44 (0) 2890 024446 to allow us to assist you.